Celebrating 18 Years in Business

Northgate Lighting is the UK's No.1 supplier of LED lamps, fittings, lighting spares, batteries, emergency lighting products, and a wide range of traditional and conventional lamps for 18 years now. This has given us a thorough understanding of the market, which allows us to offer personal service and expert advice on our range of products sourced from leading global manufacturers.

1. Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
2. Answering incoming customer calls, dealing with their queries.
3. Answering customer emails.
4. Providing customer support.
5. Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
6. Speaking with suppliers, chasing orders.
7. Working with manufacturing department to make sure customers’ requirements are met.
8. Dealing with returns, faulty or damaged items.
9. Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
10. Managing delays.
11. Making sure customers’ orders are fulfilled on time and any issues solved promptly.
12. Dealing with carriers and transportation.
13. Organising proof of deliveries.
14. Working closely with warehouse team regarding customers’ orders.
15. Attending monthly Group Customer Service meetings.
17. Assessing the issue, investigating the detail and providing suitable and timely response to all queries.
18. Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.

Computer Skills – Microsoft Word, Excel, and Outlook.
Excellent Communication, both with customers and suppliers, within face to face meetings, and over email and telephone.
Ability to work as part of a team & independently.
Managing of own workload to achieve deadlines, working within a fast paced environment.
Highly IT literate, especially in Excel.
Previous knowledge of the lighting industry is advantageous however full training will be provided
Knowledge and use of CRM system, and Microsoft Dynamics NAV
Ability to prioritise heavy workload
Ability and willingness to work hours as required to complete the task.
Previous experience working in a customer service / sales environment.

GCSE, or equivalent (Grade C and above) in Maths and English

As part of our commitment to making Northgate Lighting Ltd a great place to work, we’ve built a comprehensive benefits package that fuels our thriving culture and delivers an exceptional, well-rounded employee experience. Some of our most popular perks are:
• 22 days holiday, plus extra for continued service at 1, 2, and 3 years
• Holiday purchase scheme, up to 10 additional holidays
• It's your birthday! Take it off, paid!
• Wellness days!
• Stress of moving? Take a day off, paid!
• BUPA cash plan
• Free parking
• Team building and celebration events
• Fantastic break area and employee sundeck
• Regular training opportunities
• 5min walk from Bramley Train Station or No 4 Bus to Leeds City Centre is 25 mins
Benefits:
• Additional leave
• Casual dress
• Company events
• Employee discount