Founded in 2022, Care Legacy has office locations in Bentham and Northallerton, covering Yorkshire and Cumbria, specialises in providing home care services and daily living assistance to people of all ages. Our caregivers offer individualised services that can be trusted, whether you require support daily or weekly due to ageing, illness, recovery, or rehabilitation. We are a Living Wage Employer, authorised by the local authority, and have received Dignity Champion and registered with the Care Quality Commission. We are an award winning care provider receiving an award for the TOP 20 homecare providers in Yorkshire and Humberside awarded in June 2024. Our services include daily tasks such as meal preparation, hygiene, cleaning, and supervision.

• Administrative and IT Tasks:
• Utilize multiple IT packages (e.g., MS Office) to write letters/emails, create proposals, perform financial processes, and analyze data.
• Select and implement appropriate IT solutions for business needs.
• Update and manage databases, record information, and produce data analysis.
• Ensure accurate coding and data entry into the organization's systems.
• Monitoring where each customer is, working out logistics in terms of time to travel from each job and booking in jobs.
• Record and Document Production:
• Produce and maintain accurate records/documents: emails, letters, files, payments, reports, and proposals.
• Recommend improvements and present solutions to management.
• Draft correspondence, write reports, and review others' work.
• Handle confidential information in compliance with organizational procedures.
• Coach others on completing tasks accurately and efficiently.
• Customer Service and Reception:
• Answer office phones, providing confident and courteous service.
• Understand and manage the customer journey from start to finish.
• Handle inquiries, resolve issues, and ensure a positive customer experience.
• Liaise with vulnerable customers, ensuring their needs are met with care and sensitivity.
• Dealing with any problems customers may have and working towards customer satisfaction and resolution.
• Filing and Data Management:
• Manage client files, ensuring they are up-to-date and accurately filed.
• Monitor systems to track the location and activities of carers.
• Analyse and review client data to support service delivery.
• Stakeholder Engagement:
• Interact with various stakeholders, including hospital discharge teams, directors, and other partners.
• Maintain positive relationships with all stakeholders to ensure smooth operations.
• Attend weekly meetings and take minutes of meetings.
• Communication and Interpersonal Skills:
• Communicate effectively through various channels, including face-to-face, telephone, email, and digital platforms.
• Demonstrate confidence and authority in communications, representing the organization professionally.
• Apply social media solutions appropriately to engage with customers and stakeholders.
• Build and maintain positive relationships within the team and across the organization.
• Influence and challenge appropriately, serving as a role model for peers.
• Quality and Process Improvement:
• Complete tasks to a high standard and continuously seek to improve work quality.
• Review and suggest improvements to organizational processes.
• Share best practices across the organization and coach others on task performance.
• Resolve complex complaints and act as a key point of contact for issue resolution.
• Planning and Organisation:
• Organize meetings, events, and logistical arrangements, including travel and accommodation.
• Monitor and manage resources such as office supplies and equipment.
• Project Management:
• Lead and execute projects as required, ensuring successful delivery.
• Professional Development:
• Participate in CPD (Continuing Professional Development) training to enhance skills and knowledge.
• Stay updated on industry trends, regulations, and best practices.
• Organizational Understanding:
• Understand the organization's purpose, values, and vision, and how external factors affect the business.
• Recognize the value of individual skills within the team and how they contribute to the organization’s success.
• Compliance and Regulations:
• Understand and adhere to relevant laws/regulations, including data protection, health & safety, and compliance.
• Support the organization in applying these regulations consistently.
• Business Processes:
• Understand and review the organization's processes, including payments, customer data processing, and billing.
• Suggest improvements to enhance efficiency and effectiveness.
• Administer invoices and purchase orders, ensuring accurate processing.
• Professionalism:
• Exhibit professionalism in all interactions, including presentation, punctuality, and respect for diversity.
• Adhere to the organization's code of conduct, including professional use of social media.
• Serve as a role model, contributing positively to team culture and challenging inappropriate behaviours.
• Adaptability and Responsibility:
• Adapt to changing priorities and organizational needs.
• Take responsibility for team performance and project quality, showing initiative in problem-solving.
• Actively seek opportunities to develop personal and team skills.

• Punctual
• Reliable
• Keen and willing to learn