We are an IT distributor who work with big names in the IT industry to ensure that their products reach the retailers and resellers in order for consumers like me and you to purchase. We have a number of sites across the UK however the largest site is our Burnley site, which is also our National Distribution Centre.

• Assist in maintaining the health, performance and stability of our IT systems
• Monitor, troubleshoot and maintain systems to ensure continuous uptime and efficient operation
• Use monitoring tools to oversee servers, applications and network devices or uptime, performance and potential issues
• Identify, log and escalate issues according to established protocols and response times
• Respond to alerts and notifications, perform basic troubleshooting and escalate complex issues to senior team members
• Compile and review system performance data to ensure systems operate optimally
• Assist with scheduled maintenance, backups, updates and other regular tasks to ensure system stability
• Help to maintain accurate documentation for procedures, system configurations and troubleshooting steps
• Provide clear and concise updates to relevant teams regarding ongoing issues or incidents

• Keen interest in IT
• Strong desire to start a career with a focus on system monitoring, network administration or IT support
• Basic IT knowledge, with familiarity with operating systems such as Windows and Linux and general networking concepts
• Problem solving skills and the ability to think analytically
• Attention to detail
• GCSEs in English, Maths and IT, with additional IT certifications being beneficial

• GCSEs in English, Maths and IT, with additional IT certifications being beneficial

• Holiday Entitlements = 25 days per annum plus bank holidays
• Additional birthday day off
• Free on-site parking
• Healthshield cash plan
• Christmas discounts on IT products such as games consoles, TVs etc.

• Will receive on the job training with line manager. 5 people in direct team, with wider SAP team being around 20 people.